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Warranty Terms and Conditions

Unless expressly agreed otherwise below, the statutory warranty law applies. If the delivered item is defective, we shall first provide warranty at our discretion either by remedying the defect (repair) or by delivering a defect-free item (replacement).

The above limitations and time restrictions do not apply to claims for damages caused by us, our legal representatives, or vicarious agents:

  • in cases of injury to life, body, or health
  • in cases of intentional or grossly negligent breach of duty or fraud
  • in case of breach of essential contractual obligations, whose fulfillment is necessary for the proper execution of the contract and on which the contractual partner regularly relies (cardinal obligations)
  • within the scope of a warranty promise, if agreed
  • insofar as the scope of the Product Liability Act applies

The warranty period is not extended by making a warranty claim.

Conditions

The warranty claim is valid only in the country where the device was purchased. The goods must have been purchased through the sales channels specified by the manufacturer. The warranty claim applies only to damages to the contract item itself.

The warranty becomes void if the buyer is in default of payment or if the defect is not claimed in writing immediately after it is discovered. If a product version is no longer available from the manufacturer, a replacement product of comparable quality and price will be offered. If a comparable product is not available, reasonable monetary compensation may be provided at the manufacturer’s discretion. No further claims can be derived from this warranty, in particular no claims for damages of any kind or rights of set-off or retention.

The purchase receipt serves as proof of your warranty claim.

Services

During the warranty period, the manufacturer will remedy all defects in the product that can be proven to result from material or manufacturing defects. The manufacturer undertakes, at its discretion, to replace the defective goods with defect-free goods free of charge.

Excluded are damages caused by:

  • Improper installation and connection
  • Improper commissioning and operation
  • External influences such as fire, water, abnormal environmental conditions
  • Mechanical damage due to accidents, falls, impacts
  • Negligent or intentional destruction
  • Normal wear and tear or lack of maintenance
  • Repair by unqualified personnel
  • Use of third-party parts
  • Removal or defacement of the nameplate
  • Consumables such as bulbs, batteries, accumulators, fuses
  • Wear parts
  • Environmental effects that do not give rise to claims for the range of the radio remote control

Surface Warranty

The surface warranty for all doors installed inland* in the original coated color covers adhesion of the paint, corrosion protection, and lightfastness. Color changes that may occur over time are excluded from the warranty claim.

*Doors and door surfaces installed on the coast or near the coast are exposed to aggressive influences and require additional protective measures!

Warranty Claims

5-year warranty on:

  • Roller shutter motors

3-year warranty on:

  • Garage door drives
  • Thermolux 40 sectional doors

2-year warranty on:

  • Sectional doors IsoMatic 40
  • Swing gate drives
  • Sliding gate drives
  • Accessories
  • Radio
  • Hand transmitters
  • Awnings
  • Canopies

Warranty claim & warranty conditions for PRO-Line garage doors

6-year warranty on PRO-Line garage doors. Further warranty conditions for PRO-Line doors are listed below under points 1–7.

  1. General and Introduction: Technical skills and expertise are required for the installation of the garage door. The manufacturer is not liable for any property or personal damage during installation. If there is the slightest doubt about your ability to safely and correctly install the door, contact a qualified craftsman. Read these instructions carefully and start installation only after fully understanding them. Modifications to the door void the warranty.
  2. Safety: Supplied fasteners are for standard substrates. Installer is responsible for other materials. Important instructions marked with: WARNING! Step requiring special caution to prevent injury.
  3. Packaging: The door packaging consists of recyclable materials. Dispose according to national regulations.
  4. Workplace: The door opening and garage floor must be ready before installation. Place door components on a suitable surface to avoid damage.
  5. Care and Maintenance:
    • Every six months: Check wire ropes, fasteners, and clean components.
    • Every twelve months: Lubricate hinges with standard oil.
  6. Spare Parts: Use only the manufacturer’s original parts. For spare parts or service, provide the garage door number from the type label.
  7. Disassembly: Must be performed by qualified personnel in reverse order of installation instructions.