Terms and Conditions
Please read these terms carefully, and print and keep a copy of them for your reference.
About Us
This website is owned and operated by:
Wilson Automation and Home Solutions Ltd.
Unit 8 The Gateway, Old Hall Road
Bromborough CH62 3NX
VAT number: GB495665336
Company registration number: 16433972
If you need to contact us, please email us at info@schartec.co.uk, or call us on +44-7303-117485.
Making a Contract With Us
When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will email you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an email confirming acceptance of your order, and there will be no contract between us.
If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.
How to Place an Order
To place an order you may call us or create an account online where you may purchase through our online ordering system.
Payment is processed by a secure module supplied by Mollie (Mollie B.V.), which may also include PayPal (PayPal (Europe) S.à r.l. & Cie, S.C.A.).
Call us if you have made a mistake during ordering or if an error occurs and we will rectify the problem as soon as possible.
Delivery
Delivery methods depend on the type, size, weight of the products, and the delivery location. Please see our Delivery Options and Information page for more details.
Orders received before 2pm are normally sent out the same working day (Monday to Friday excluding holiday periods). Delivery times vary depending on the chosen shipping method.
If an item is out of stock or no longer available the customer will be notified.
If goods are damaged in transit you must contact us within 48 hours of delivery; a claim must be made in writing within 7 days.
Cancellation, Returns and Refunds
You have the right to cancel your order any time between making your order, and up to 14 days after delivery. To cancel your order, please email or write to us within this period.
After cancellation, you have 14 days to return the order. Refunds include the goods price plus basic delivery cost, issued within 14 days of receiving returned goods.
Returned goods must be packaged adequately and sent at your own expense. Failure to take reasonable care of goods may reduce your refund.
This cancellation policy does not affect your legal rights.
Faulty Goods
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
Out-of-warranty repairs may incur charges. If testing reveals no fault, a labour fee may apply.
Warranty is return-to-base, valid from the purchase date (not installation date), and non-transferable.
Complaints
Please address complaints to us via one of the following methods:
By Post:
Wilson Automation and Home Solutions Ltd., Unit 8 The Gateway, Old Hall Road, Bromborough CH62 3NX, Great Britain
By Telephone:+44-7303-117485
Changes to These Terms
These terms were last changed on 30.10.2025. We may change our terms and conditions at any time. Updated terms will be highlighted on www.schartec.co.uk for a reasonable duration after they are made.